About Us
Get to know the team behind Columbus's most trusted appliance repair service.
Our Story
Northwest Appliance was founded in 1988 by Bob Short, and is still a small, family run company that has grown into one of Columbus's most trusted appliance repair companies.
Our mission has always been simple: provide honest, reliable appliance repair services at fair prices. We believe in transparency, quality workmanship, and exceptional customer service.
Over the years, we've expanded our team to include highly trained technicians specializing in all major appliance brands and types. We're proud to have served thousands of homeowners throughout Columbus and surrounding communities.
Our Values
The principles that guide everything we do.
Integrity
We're honest about what repairs are needed and what they'll cost. No hidden fees, no unnecessary work—just transparent service you can trust.
Excellence
We're committed to delivering the highest quality repairs. Our technicians receive ongoing training to stay current with the latest appliance technologies.
Customer Focus
Your satisfaction is our priority. We work around your schedule, communicate clearly, and ensure you're completely happy with our service.
Our Credentials
We're proud to maintain the highest industry standards and certifications.
Licensed & Insured
We maintain all required state and local licenses, and carry comprehensive insurance for your peace of mind.
Factory Certified
Our technicians hold certifications from major manufacturers including Whirlpool, GE, Samsung, LG, and Bosch.
A+ BBB Rating
We're proud to maintain an A+ rating with the Better Business Bureau, reflecting our commitment to customer satisfaction.
Ready to experience the Northwest Appliance difference?
Schedule your repair service today and see why we're Columbus's most trusted appliance repair company.